Refund and Cancellation Policy

You are eligible for a refund if we fail to start processing or delivering your order within 72 hours for a reason on our side.

If we cannot deliver an order as described, contact Support with your order number. We will check the order and issue a refund, or complete delivery, depending on what went wrong.

We do not refund orders that stall or fail for reasons outside our control, including:

• Incorrect or incomplete information at checkout.
• A URL that is invalid, inactive, restricted, or unreachable.
• A private profile, post, page, or other content that must be public for us to deliver.
• Content that is deleted, renamed, restricted, or changed after the order is placed.
• Any change by the customer that prevents us from completing the service.

An order can be cancelled before processing begins. To cancel, contact Support as soon as possible and include your order number.

Once processing has started, cancellation is usually no longer possible, because resources have already been committed to the order.

If part of an order has been delivered and we cannot complete the rest for a reason on our side, we resolve it based on the undelivered portion. That may mean completing delivery or refunding the outstanding part.

Approved refunds go back to the original payment method where the payment provider supports it. How long the refund takes to appear depends on your bank, card issuer, or payment processor.

If you were charged more than once for the same order, contact Support with the transaction details. Confirmed duplicate charges are refunded.

Before completing payment, make sure that:

• The information you submit is complete and accurate.
• The URL is correct and accessible.
• Any content needed for delivery stays public while the order is processed.
• The service and quantity you selected are the ones you want.

If something is wrong with an order or a payment, contact Support first. Most issues are resolved faster that way.

Filing a chargeback or payment dispute does not by itself create a right to a refund. Refund decisions follow this policy and the rules of the payment provider.